LLC “Clariwell”, registration number: 50203312371, registered office: Ķengaraga iela 1A, Riga, LV-1063 (henceforth – CLARIWELL of Seller or we), tel.: +371 6692 3303, e-mail address: clariwell@clariwell.com as data controller respects customer privacy.

This Privacy Policy informs about privacy practice and principles of personal data processing in relation to CLARIWELL website www.clariwell.com. For inquiries regarding data processing, please write us at clariwell@clariwell.com.

Personal data is any information about an identified or identifiable natural person or CLARIWELL customer, for example: name, surname, personal code, residence or delivery address, personal telephone number, personal e-mail, occupation, services received, settlement information, telephone and electronic communication information and other information applicable to a natural person – customer of CLARIWELL (henceforth – You or Buyer, or User).

THE GOAL OF THE POLICY

The goal of the Privacy Policy is to provide information about the purpose, scope, protection and periods of personal data processing.

The Privacy Policy is applied to privacy and personal data protection regarding natural persons or data subjects:

• Our potential, former and current customers and buyers,
• Visitors of CLARIWELL website,
• Visitors of LLC “CLARIWELL” office and other premises

The Privacy Policy applies to data processing regardless of the form or environment where You provide your personal data (out online store, mobile apps, hard or soft copy) and systems or hard copy they are processed from.

If you want to use CLARIWELL website as a Buyer or User and buy products offered there, You must register in CLARIWELL online store system as a permanent or one-time User by filling out the registration form. User registration is not mandatory to receive website services, except for the cases demanded by the content of the website, for example, to receive news.

By entering the required information when placing the order, You confirm having gotten acquainted with and agree that data provided by You are used so that we (Seller) could accept Your (Buyer) order and deliver products in line with the legislation of the Republic of Latvia. By entering the information, You agree that communications related to processing of Your order are sent to the e-mail specified by You.

WHAT INFORMATION IS ACQUIRED BY US

We acquire personal data provided voluntarily by You via e-mail by filling out the forms/questionnaires/survey forms found in our website or in a direct contact with You.

By registering or submitting an order, You must specify name, surname, contact information (phone and e-mail), delivery address and other information that You wish to provide.

HOW DO WE USE THE ACQUIRED PERSONAL DATA?

We can use the acquired personal data in order to:

• Process Your orders, complaints, product returns, record and make payments and execute documents required for these actions,
• Provide You with efficient customer support,
• Develop product range,
• Send you informative messages if You have explicitly agreed to receive them,
• Ask for a feedback, to participate in surveys and research of products, sale and delivery,
• Publish Your feedback in CLARIWELL website if You have explicitly agreed to it,
• Comply with laws and regulations.

WHO CAN RECEIVE YOUR PERSONAL DATA FROM US?

We can hand over Your information to third parties in order to comply with laws and regulations, to cooperate with supervisory authorities, to help prevent crimes and protect our and Your legitimate rights and those of others.

We do not disclose to third parties and do not give away Your personal data or any other information about You outside the European Union and European Economic Area, except where:

• A relevant third party must receive data within the framework of Your order, in order to perform a function necessary for delivery of your order or according to laws (for example, to the bank within the framework of settlements or to ensure a service, for example, to deliver a product with a courier or parcel machine);
• You have provided an explicit and voluntary consent;
• Given to persons stated in external laws and regulations, in stipulated cases, in the stipulated order and scope;
• For the protection of our legitimate interests, for example, when addressing the court or other national authorities against a person who has infringed our legitimate interests.

HOW DO WE USE PERSONAL DATA?

We protect Your data with modern technologies, considering existing privacy risks and reasonably available organisational, financial and technical resources available.

HOW LONG DO WE STORE PERSONAL DATA?

We store and process Your personal data as long as one of the following grounds exist:

• While the Seller or Buyer may exercise their legitimate interests according to the procedure stated in laws and regulations (for example, to submit claims, complaints or lodge a claim or pursue a case in a court);
• As long as we have a statutory obligation to store the data;
• As long as the Buyer's/User's consent for processing of relevant personal data is in force, unless there are other legal grounds for data processing.

When the circumstances stated here cease to exist, Your personal data are deleted

HOW DO WE USE COOKIES?

Cookies are small text files stored in Your computer by the websites You visit. They are used to ensure operation of a website/online store, as well as to provide information to the website owners.

THIS ONLINE STORE CAN SET THE FOLLOWING COOKIES:

Functional cookies These cookies are required to help you navigate through the Online Store and use its functions. Without these cookies we cannot ensure the services requested by You, for example, functionality of a product basket.

Google Analytics cookies. These cookies are used to get the visiting statistics of our website. We use this information to improve the functioning of the website and advertising measures.

Targeted advertisement tool cookies These cookies are used to boost advertising efficiency and show advertisements which will be, probably, of most interest for you.

Third party service provider cookies Cookies may be set by the following third-party services used in the Online Store: Facebook, YouTube video. Some of these cookies can be used to follow-up Your activities in other websites, and we cannot control them, because these cookies have not been set by our Online Store.

In order to decline receiving cookies, You may use ‘browse in private' mode, which is provided by majority of browsers (private window, incognito window or InPrivate window). Any cookies that are created during a private browsing are deleted as soon as you close all browser windows. 

You can reject all cookies except for the functional cookies.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA:

You are a data subject for the purpose of EU GDPR (for example, You are a citizen of EU and provide us Your personal data), You have the following rights in relation to Your personal data:

Right to access information. You are entitled to receive information about why and how your personal data are being processed. You are entitled to receive a copy of personal data in our possession in commonly used electronic format free of charge.

Right to edit. You are entitled to request editing or supplementing of inaccurate or incomplete personal data without unreasonable delay.

Right to be forgotten. You are entitled to withdraw your consent to personal data processing and request that your personal data are deleted without unreasonable delay, as soon as data are no longer necessary to provide services requested by You and to comply with laws and regulations.

Right to restrict processing. You are entitled to impose restriction on your personal data processing if You object it and we do not have legitimate grounds for continuing with processing, if You dispute data accuracy; if processing is unlawful or if You request to bring, exercise or protect legitimate claims.

Right to object. You are entitled to object data processing at any moment unless it is necessary for a task serving the public interests or if processing does not have indisputably legal grounds.

For more information visit website dedicated to EU data protection